Analyst Insight

“There is one traveller group that we all need to better understand and cultivate: the Affluent Leisure Traveller. 42% of our research base class as these ‘ALTs’, a group which travels more, spends more, enjoys the airport more and is looking for new experiences. The future of airports is in their wallets.” So says the […]

The first time Ngozi was phished, it didn’t feel like being robbed. It felt like being tricked by someone who knew her well — like a cousin who remembers how she wears her hair to church and which name she uses for online banking. The message had come at 6:47 a.m., when her body was […]

Daily in our airports, ground handlers enable thousands of safe departures and arrivals, supporting the movement of millions of passengers. Ground handlers play a vital role in shaping the passenger experience at airports. It is a massive, coordinated effort. Often behind the scenes, but never out of mind.   This is moreso as the aviation […]

Every few years, a new technology quietly arrives that fundamentally shifts how we think about security. Confidential computing is one of those technologies. It doesn’t promise to change the world with loud headlines or viral demos. What it offers instead is something far more practical — and perhaps more powerful: trust in how we handle […]

Awake, airport managers are looking around the evolving landscape. They are taking a more careful look at the shifts in passenger behaviour that have serious implications for the aviation industry, various advancements in technology that have become triggers for change, and what needs to give way for them to thrive as airports. They do so […]

At a quarterly strategy meeting not long ago, a senior executive turned to me and asked a question I’ve heard many times before: “We’ve got our privacy policies and training in place — what more is there to do?” It’s a fair question, especially from someone who isn’t steeped in the day-to-day realities of data […]