Access Pensions advances client-focused approach in pension backed mortgages

Cynthia Ezekwe

Access Pensions, a top-tier pension fund administrator (PFA), has reinforced its pledge to serve as a compass for its customers as they navigate the intricacies of Pension Backed Mortgages (PBMs).

Ophelia Alex-Iwuanyanwu, head of customer experience at Access Pensions, reiterated this commitment during a recent webinar organised by the company, noting that Access Pensions’ paramount objective is to ensure an unparalleled customer experience, leaving no stone unturned in the pursuit of customer satisfaction, particularly as customers embrace the transformative potential of Pension Backed Mortgages.

“We offer competitive pension backed mortgage finance tailored to your needs, ensuring your goal of home ownership is achieved. We also guide our customers through every step of the homeownership journey, starting well before the application reaches us. We offer end-to-end guidance from our team to ensure a simplified process that reduces the turnaround time, from initiation to PENCOM’s approval,’’ Alex-Iwuanyanwu stated.

The company’s head of customer experience also highlighted the innovative suite of services available to customers, designed to enhance their engagement with the company, bolster their financial acumen, and optimise their investment returns. She noted that clients benefit from dedicated relationship managers, access to digital channels, financial literacy programmes, and superior investment returns.

Wale Okunrinboye, chief investment officer, Access Pensions, while speaking on investment management, said the company’s investment process is built around applying an analytical approach to securities analysis, asset allocation, optimal trade execution and a quantitative approach to risk management.