Minimising waiting times at airports
EKELEM AIRHIHEN
February 6, 2024
Luis Felipe de Oliviera, the director general of ACI World, once said: “ACI World projects that global air travel will nearly return
Assisting passengers with non-visible disabilities
EKELEM AIRHIHENJanuary 29, 2024
EKELEM AIRHIHEN Ekelem Airhihen, an accredited mediator, has an MBA from the Lagos Business School. He is a member, ACI Airport
Top five priorities for first woman ACI chair
EKELEM AIRHIHENJanuary 22, 2024
The Airports Council International ( ACI), is the voice of the world’s airports. It is a global organisation which represents the
Making Africa more mobile
EKELEM AIRHIHENJanuary 16, 2024
Africans need to make a conscious effort towards seeing themselves as one people. They need to do away with the physical and invisible
Collaboration is secret to winning
EKELEM AIRHIHENJanuary 9, 2024
The recent incident involving Japan Air jet reinstates the fact that we all win when we collaborate with each other. This is one major
Lessons in aviation innovation from Africa
EKELEM AIRHIHENJanuary 2, 2024
Ekelem Airhihen, an accredited mediator, has an MBA from the Lagos Business School. He is a member, ACI Airport Non-aeronautical
Passenger experience initiatives in 2023
EKELEM AIRHIHENDecember 26, 2023
The International Airport Review compiled some examples across airports where passengers were given high quality experience which left
A good airport lounge
EKELEM AIRHIHENDecember 19, 2023
In a recent article in the UK Telegraph newspaper (The golden age of airport lounges is over), Sarah Marshall stated: “According to a
Aviation trends in the new year 2024
EKELEM AIRHIHENDecember 12, 2023
The aviation industry is very dynamic, continues to evolve and in a world that is continually global and interconnected; continues to
Beyond knowing what the customer wants
EKELEM AIRHIHENNovember 27, 2023
Knowing what the customer wants and what makes for a positive customer experience at the airport is very important. It is a very