Can an AI Chatbot Be Your Friend?
Stefano Puntoni
October 28, 2024
People reported feeling less lonely after interacting with AI chatbots programmed to be empathetic, according to a new study from Wharton’s Stefano Puntoni. An epidemic of loneliness is sweeping modern societies, taking a collective toll on the physical and emotional health of people who are isolated and without a sense of community. Maybe AI […]
Is AI Making You Spend More Money?
Wendy De La RosaOctober 21, 2024
Wharton’s Wendy De La Rosa sounds the alarm about firms using AI to encourage consumer spending, which will harm financial well-being. Like many academics, Wharton marketing professor Wendy De La Rosa is excited about the transformative power of generative artificial intelligence. But as a researcher who focuses on financial well-being, especially among the most […]
Dignify Your Customers: Three Levers to Pull
Cait LambertonOctober 15, 2024
In this Nano Tool for Leaders, experts from Wharton, Yale, and IDinsight explain how protecting the dignity of your customers can secure their loyalty. Nano Tools for Leaders® — a collaboration between Wharton Executive Education and Wharton’s Center for Leadership and Change Management — are fast, effective tools that you can learn and start using […]
The Trick to Boosting Customer Referrals
Zhenling JiangOctober 15, 2024
Wharton’s Zhenling Jiang breaks down the value of referred customers and the psychological motivation behind referrals. Why Are Customer-to-Customer Referrals So Effective? Angie Basiouny: Back in the mid-’80s, there was a shampoo commercial starring a young Heather Locklear, who would look into the camera and say, “I love this shampoo so much, I told […]
Resolute Japan: A Leadership Model for the Longer Term
Harbir Singh, Michael UseemOctober 8, 2024
In an excerpt from their new book ‘Resolute Japan: The Leaders Forging a Corporate Resurgence,’ authors Jusuke J. J. Ikegami, Harbir Singh, and Michael Useem explain what “long term” means to many Japanese firms. Intrigued by a comeback among Japanese firms, Waseda University’s Jusuke J. J. Ikegami and the Wharton School’s Harbir Singh and […]
How Low-income Households Can Secure Their Retirement Finances
Kent SmettersSeptember 24, 2024
A new plan from the Penn Wharton Budget Model projects account balances as high as $200,000 for more than 56 million low-income Americans. Low-income Americans without sufficient savings have faced an increasingly bleak outlook for financing life after retirement. The programs they bank on — Social Security, Medicare, and Long-term Medical Care — face […]
How We Can Harness AI to Fulfill Our Potential
Cornelia C. WaltherSeptember 19, 2024
Visiting scholar Cornelia Walther explains the four assets you need to protect your personal agency and critical thinking skills as AI becomes a bigger part of our lives. The following article was written by Dr. Cornelia C. Walther, a visiting scholar at Wharton and director of global alliance POZE. A humanitarian practitioner who spent […]
How AI Analytics Spurs Innovation at Newly Public Firms
Lorin Hitt, Lynn WuSeptember 17, 2024
A new study by experts at Wharton and elsewhere shows how AI can stop innovation declines at early-stage firms after an IPO. There’s a new frontier for the ever-expanding capabilities of AI: reviving innovation at firms that have slackened on that front after an initial public offering (IPO). With increased deployment of AI analytics […]
The Impact of Automation on Corporate Decision-making
Pinar YildirimSeptember 10, 2024
Research co-authored by Wharton’s Pinar Yildirim shows how automation is a strategic asset that can reshape the power dynamics within an organization. Last year, the corporate world adopted a new term: the flattening. This phrase refers to how tech companies, which rapidly hired droves of middle managers during the pandemic boom, are now eliminating […]
To Survive Sustained Change, Start Rehearsing
Ram CharanSeptember 10, 2024
In this Nano Tool for Leaders, business advisor Ram Charan teaches companies how to prepare for potential disruptions. Nano Tools for Leaders® — a collaboration between Wharton Executive Education and Wharton’s Center for Leadership and Change Management — are fast, effective tools that you can learn and start using in less than 15 minutes, […]