Eko Electricity Distribution Company (EKEDC) has established first contact resolution centers at its district offices, in a bid to serve its customers better.
According to a statement issued by the company, starting from last Saturday September 1, 2018, all complaints would now be directed to and resolved at the customers’ respective district offices.
“Only complaints not satisfactorily treated or resolved at the district customer complaints unit can be escalated to the corporate headquarters. Such unresolved issues must be accompanied by customer resolution escalation form,” the statement said.
The company had earlier said it provided 7,746 meters for its customers, as part of a project to improve the billing system in the country. It also added metering of distribution transformers to its meter roll out plan.
However, some of the company’s customers, including residents at the Surulere, Mushin and Badagry environs of Lagos are still expressing their dissatisfaction over the company’s operations. They complained of low power supply despite paying “crazy bills.”