Ikeja Electric Plc, the electricity distribution company with coverage across parts of Lagos and Ogun states, has engaged the services of Deloitte, a leading Nigerian professional service firm, to manage a new platform it is dedicating to whistle-blowing by customers who have information that could help reveal illegal and unethical activities in its network.
The management of the platform by Deloitte, according to the electricity distributor, is aimed at enabling expected whistle-blowers to report illegal activities “in a safe, confidential and secure manner for immediate attention.”
In a statement issued Tuesday, Ikeja Electric said the platform, “allows customers report anonymously by making use of multiple channels; a toll free hotline; an email platform; a web-based service and a mobile app available on ios and Android.”
Felix Ofulue, speaking for the company on the matter, said the measure is aimed at encouraging transparency and accountability within its network, especially matters relating to fraud, bribery, extortion; energy theft through illegal connections, vandalism and all actions detrimental to the society.
“By connecting our customers directly with the professional services provider responsible for the management the platform, we have provided a means for us to work together with the customers to expose all forms of illegal and unethical behaviour on our network,” Ofolue said.
The company said it was committed to the highest standards of openness, probity and accountability. “Our subscription to the whistleblowing platform is in line with our core values of professionalism, integrity and discipline, and our commitment to uphold the highest ethical standards in all our dealings with our publics,” Ofulue added.
The company is also assuring intending whistleblowers, that in line with global best practices, it has taken adequate measures to protect their identities by ensuring that the platform is safe, secure and highly confidential, but Ofulue cautioned customers against giving false and malicious reports.