Ikeja Electric has promised the residents of Ikeja GRA round the clock power supply as the DisCo said that it is exploring ways of improving the quality of supply, service and infrastructure to Ikeja community.
Anthony Youdeowei, chief executive officer, Ikeja Electric Plc, at the commissioning of the Ikeja Electric ultramodern office at GRA said: “I am delighted to announce to you that promise of providing dedicated and premium power to GRA is materialising. As I speak with you, the quality of supply and service has improved tremendously as envisaged. Residents of GRA now enjoy over 18 hours of supply on a daily basis.
“Beyond that, we have also achieved 95 per cent metering deployment both on the distribution transformers as well as for individual customers. Hopefully, in a very short while, we should be able to close the gap.”
However, most GRA residents and businesses do not agree with the DisCos’ claim of 18 hours power supply daily.
“Despite the fact that I use a prepaid meter, I enjoy less than 10 hours of electricity supply daily. It is a shame that supply of power is inadequate and most houses in GRA rely on stand-by generators,” Folawiyo Badmus, who is a resident at Remi Fani-Kayode environ told business a.m.
Also, companies like business a.m. located in Ikeja GRA, the heart of Lagos still spend huge amounts of money on fueling diesel generators daily because of the erratic power supply. On the average, power supply in a day is less than 7 hours in some parts of the reserved area, disclosed a business owner who chose not to be disclosed.
Kola Adesina, the group managing director, Sahara Power Group, parent company of Ikeja Electric, also present at the event, said that electricity tariff charged by power companies in the country is not cost reflective, and lamented the level of power theft and vandalisation and implored consumers to mount advocacy against the vices.
He encouraged customers to always pay their bills promptly, saying the development would enable the power company to continually provide services that would give them value for their money.
In the face of this disappointment, the company has promised residents of Ikeja GRA 24 hour supply. “In addition, we have created a dedicated team for prompt fault clearing and maintenance of Distribution Transformers, thereby reducing downtime and achieving optimisation of our installations. This has also helped us sustain the efficiency required to boost service delivery in this community,” Youdeowei said.
He explained that the commissioning of this ultra-modern facility, is a noteworthy development and in line with his company’s commitment to redefine customer experience.
He added that “the upgraded PTC undertaking offers customers a highly effective Point-of-Sales self- service, prompt attendance to queries of customers with the fully automated Electronic Queue Management System (EQMS) and the well-trained executive sale representatives to attend to clients. Customers in this vicinity will no doubt feel the positive impact of this state-of-the-art office, which has come to complement our efforts to boost power supply in Ikeja GRA.”