BY ROSEMARY IWUALA
In order to enhance the experience of end-users on its network, MTN Nigeria has partnered with Huawei Technologies to launch a premium Wi-Fi service in the country.
Mohammed Rufai, chief technical officer, MTN Nigeria, said that the development of the premium Wi-Fi is geared towards delivering a superior user experience with high technology and that this became very necessary due to an increase in the quantity of innovative home devices and new types of services such as video clips and online games which require a better home network quality.
MTN is currently working with Huawei on an autonomous driving network project (ADNP), which includes various innovative practices such as target architecture design, autonomous level evaluation and high-value use-cases of autonomous networks.
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According to Rufai, “Home network experience has become a vital area in improving network quality for us. In addition, we want to solve problems such as Wi-Fi interference, coordination between home network terminals, and Wi-Fi coverage, which frequently leads to a large proportion of user complaints.”
Daniel Smith, a senior engineer with the MTN Group, said that, “With this, we can proactively identify and accurately locate fault points on home networks. It will help us to improve O&M efficiency and reduce customer complaints. In the future, MTN and Huawei will implement more innovations regarding network automation and intelligence; quickly deploy them on the live network to promptly deliver superior user experience of high tech.”
The premium Wi-Fi can renew the historical home Wi-Fi performance in the last seven days. It separates faults based on speed tests by segment and diagnoses major issues in just one click to solve problems in the cloud.
Furthermore, with the self-troubleshooting function on the mobile app, home broadband users are able to rectify certain problems by themselves, allowing them to direct broadband performance much easier.