By Samson Echenim
Arik Air, Nigeria’s leading carrier, celebrated the 2019 customer service week in grand style with on-board gifts and musical performance at the Murtala Muhammed Airport, Ikeja Domestic Terminal 1 otherwise known as General Aviation Terminal (GAT).
The airline said the objective was to celebrate its guests and thank them for keeping faith in the airline even during its turbulent periods.
“Since Monday, October 7 when the customer service week started, Arik Air has been serenading passengers at GAT with piano and violin thus making check-in procedure a pleasurable one. Passengers have also been winning branded gift items like lunch bags, water bottles and mugs on board flights. The icing on the cake is the flight tickets that are raffled on board,” the airline stated.
Roy Ilegbodu, the airline’s chief executive officer, said: “The 2019 customer service week which we have themed, ‘Service like Magic’, is to demonstrate our commitment to delivering quality service. We celebrate all our loyal customers for standing by us through every stage of our growth and maturity. We could not have done it without you.
“As a business, we strive to exceed your expectations. However, we acknowledge this has not been without hiccups. On the occasion of Customer Service Week, we restate our commitment to rendering on-time performance and memorable experience at all our service points.”