Stanbic IBTC Pension Managers has said that it remain committed to pushing technological boundaries in order to provide optimum satisfaction to clients whilst ensuring data privacy by being customer-centric.
Bolanle Shobowale, Head Benefit Administration and Client Services, Stanbic IBTC Pension Managers made this known while speaking during the 2021 virtual edition of its pension employer’s forum which was themed; Pension Administration in the New Normal.
Shobowale revealed that by leveraging on technology, the firm has been able to support its contributors through access to instant services through self-service options, in every state.
Olumide Oyetan, the Chief Executive Officer, Stanbic IBTC Pension Managers, in his opening remarks noted that Stanbic IBTC remains dedicated towards boosting contributor’s confidence in the Nigerian pension industry and the larger financial services space especially during the exciting and challenging times.
“The Nigerian Pension Industry is changing rapidly, and while some of us might be against the changes, they are necessary if we must grow as an industry. As an institution with over 155 years of proven track record in Africa, we remain committed to enabling dreams, expertly managing contributors’ funds and partnering with stakeholders in order to develop our industry and economy.
“Also, as an organisation we remain thankful for the confidence bestowed upon us regarding our ability to deliver value as this is what has made us the largest PFA in Nigeria today, both in volume of Retirement Savings Accounts and value of Assets Under Management; we do not take the confidence reposed in us for granted,” he said.
The event also saw industry stakeholders discussed on issues around new and efficient ways of serving customers as mental and physical health of employees becomes imperative for any organisation. Emerging trends like the transfer window, amongst other metrics were highlighted as positive development to offer much stability and sustainability for the pension industry on the long run.
Notably, the company in a recent development had said it has paid over N800 billion to more than 62,000 retirees in the country