Recognising the voice of the customer
Ekelem Airhihen
February 15, 2021
By Ekelem Airhihen On February 8, 2021, the Airports Council International revealed those airports that have continued to
Contestable market and customer experience
Ekelem AirhihenDecember 7, 2020
By Ekelem Airhihen When an organisation takes advantage of a monopoly position to charge whatever price it feels like, it has a new
Weather, climate and customer experience
Ekelem AirhihenNovember 4, 2020
By Ekelem Airhihen Being invited to speak at the Hydromet Africa virtual conference in October, 2020 got one thinking about
Choice and Lagos Cowry card
Ekelem AirhihenSeptember 21, 2020
By Ekelem Airhihen Economics is an interesting subject. It plays itself out every day. We see it in the streets. We see it on