Executive Knowledge Series

By Bruno Lanvin   Tracking innovation around the globe in the face of the Covid-19 crisis. Innovation has, in many ways,

By Manfred F. R. Kets de Vries   For too many leaders, astrology acts as a crutch that gives them a false sense of control in an

Great customer service is the holy grail of sales. When customers feel satisfied, they spend more money and are more likely to come

By Felipe Monteiro   Bringing innovation inside an established firm, even one that has created novel ideas in the past, is not as

By Hami Amiraslani     Although ESG-oriented investments are becoming increasingly common, their benefits are often only

By Stephanie Lin   Starting with the best of intentions, people overestimate their ability to follow through. Say you’re in sales

By Ayman Jawhar    Four simple questions will tell you where your organisation stands on today’s wide-ranging ideological

By Alena Komaromi   Even zero-sum negotiations can turn into a win-win. Negotiators are often told they should eschew competitive

By David Dubois     There is a hydraulic relationship between domestic happiness and exposure to social media content