African implication of US Federal Financial Data Privacy Bill

Connecting privacy notices to internal company procedures

On the 23rd day of June 2022, a US representative in the House Financial Services Committee released a discussion of a financial data privacy bill. If this bill is passed, it will ensure that consumers have total control over how their personal information is used, and empowers them to terminate collection of data, or request […]

The significance of customer experience in aviation recovery

Economics and balancing the choices confronting airlines

The Economist reports that passengers queued for hours at airports in Europe from Mallorca to Manchester as flights were delayed or cancelled. Also, in America, nearly 3000 flights were scrapped in the four days around the Memorial Day weekend in late May. This large number of unsatisfied customers, the paper suggests, are a sign that […]