Software patches issued to fix serious security flaws on Intel chips should no longer be applied, the company has said.
The patches tried to tackle flaws called Meltdown and Spectre that, if exploited, could expose important data.
Many reported that their machines slowed down or stopped working when they applied Intel’s updates.
Intel said it now knew what caused these problems and was developing fresh patches that would work better.
In a statement, Intel spokesman Navin Shenoy said it had been investigating why the earlier patches caused “higher-than-expected reboots and other unpredictable system behaviour”.
Some companies have also reported machines running more slowly after they applied Intel’s patches. In a blog, Lyft engineer Matt Klein said it had seen a 20% slowdown when its servers were swapping a lot of data back and forth.
Intel’s own tests suggested that computers would slow by between 2% and 25%.
Intel’s investigation into what caused the patches to make computers unstable has now led it to advise people to stop applying those updates, Mr Shenoy said.
Instead, customers, such as PC makers and cloud providers, should start testing early versions of the new patches which it has already started sharing.
He apologised for “any disruption” that Intel’s change of advice would cause.
IDC analyst Mario Morales was critical of Intel’s handling of the updates.
“They haven’t resolved the matter,” he told Reuters, adding that Intel was “still trying to get a handle on what’s really happening”.
The confusion could hit computer sales in the near future as companies put off buying machines that are still vulnerable.
Intel was also sharply criticised by Linus Torvalds, overseer of the Linux open source software, over the way it planned to handle some aspects of the Spectre bug on future hardware.
Rather than change the underlying hardware straight away, Intel plans to continue fixing one variant of Spectre via software.
In an expletive-filled message posted to a key Linux mailing list, Torvalds called on Intel engineers to talk to their managers about a better approach.
“As it is,” he wrote, “the patches are complete and utter garbage.”
In response, Intel told The Register that it took the feedback of industry partners “seriously” and said it was “actively engaging” with Mr Torvalds and the Linux community as it worked to fix the bugs.
The Meltdown and Spectre bugs came to light in early January and emerge because of the way that computer chips handle data. In particular, these flaws target methods used to speed up processing which, if abused, could let attackers steal important data such as encryption keys or passwords.
Meltdown affected Intel chips and one Arm processor. Spectre is present in chips made by Intel, Arm, and AMD.
Many software and hardware firms have produced patches that attempt to stop the bugs being exploited.
Microsoft advised people with computers that use AMD chips against applying its patch because it could stop the machines working. It fixed the patch and re-issued it soon afterward.
Report courtesy BBC