Recognising and Confronting Racism in Europe

October 11, 2021

By Felicia A. Henderson   Systemic racism is not only an American problem. The European experience demands a different kind of anti-racist conversation. The explosion of blatantly racist posts on social media following England’s July 11 loss in the UEFA Euro football finals appeared to catch many observers by surprise. In contrast, the three Black […]

How Language Boosts Customer Satisfaction

October 11, 2021

How Language Boosts Customer Satisfaction

Great customer service is the holy grail of sales. When customers feel satisfied, they spend more money and are more likely to come back. Happy customers write positive reviews online and share their experiences through word of mouth. But great customer service is also really hard. Shoppers complain that sales associates aren’t listening to them […]

The Importance of Incorporating Innovation in a Firm

October 4, 2021

The Importance of Incorporating Innovation in a Firm

By Felipe Monteiro   Bringing innovation inside an established firm, even one that has created novel ideas in the past, is not as simple as just purchasing bundled external knowledge and expecting it to work wonders at headquarters right away. Enel CEO Francesco Starace’s mandate was to create long-term sustainable value for all stakeholders. For […]

Trust, Social Capital and the Bond Market Benefits of ESG

October 4, 2021

Trust, Social Capital and the Bond Market Benefits of ESG

By Hami Amiraslani     Although ESG-oriented investments are becoming increasingly common, their benefits are often only realised during certain time periods. So, when do these investments deliver economic payoffs? Instead of perceiving ESG-oriented investments as merely a sign of “doing good”, perhaps we should accept them as an indicator of corporate social capital that […]

We All Want to Be Good – Then Life Happens

September 27, 2021

We All Want to Be Good – Then Life Happens

By Stephanie Lin   Starting with the best of intentions, people overestimate their ability to follow through. Say you’re in sales and your boss offers you, privately, to choose between two accounts. Both clients have the same commission potential, but one of them has an unpleasant reputation. Will you hesitate before choosing the nicer client […]

If Your Company Were a Political Party, Which Would It Be?

September 27, 2021

If Your Company Were a Political Party, Which Would It Be?

By Ayman Jawhar    Four simple questions will tell you where your organisation stands on today’s wide-ranging ideological spectrum. There’s a taboo around political conversations at work. We assume work is separate from the real and sensitive politics of the external world. The state, as a proxy for a political system, is seen to be […]

Research Hacks to Help You Negotiate Anything

September 20, 2021

Research Hacks to Help You Negotiate Anything

By Alena Komaromi   Even zero-sum negotiations can turn into a win-win. Negotiators are often told they should eschew competitive negotiations, where parties fight for what’s on the table. They should instead increase the size of the pie and seek win-win scenarios. But in reality, competitive negotiations are often unavoidable. Sometimes, there doesn’t seem to […]

How Social Media Makes for Happier Families

September 20, 2021

How Social Media Makes for Happier Families

By David Dubois     There is a hydraulic relationship between domestic happiness and exposure to social media content opposite to our views. In developed economies such as the United States, the current era is marked by political divisions so deep that not even pandemic response can avoid being drawn in. Science-backed mitigation and prevention […]

How the “Butterfly Effect” Can Harm Firm Performance

September 13, 2021

How the “Butterfly Effect” Can Harm Firm Performance

By Ithai Stern   Firms need to develop appropriate HR risk management strategies to lessen the impact of unanticipated employee departures. Strategic human capital is a firm’s most valuable resource. Established research leans towards the theory that strategic human capital (employees with valuable, non-substitutable knowledge, skills and abilities) can provide firms with a sustainable competitive […]

When Scandal Hits, It Pays to Resemble the Villain

Chris IkosaSeptember 13, 2021

When Scandal Hits, It Pays to Resemble the Villain

By Ivana Naumovska   Financial wrongdoing by a single firm often batters its industry peers. Managers and investors may yet profit by using a granular lens to identify a handful of firms that will emerge stronger. When a firm is accused of misconduct, it doesn’t suffer the consequences alone. Not only are stakeholders from suppliers […]