Supermarket, pharmacy lead in survey on customer service delivery

The supermarket and pharmacy sub-sectors of the Nigerian economy have been highly ranked in a new survey on customer service delivery in the country. The 2017 survey, just released by Nigeria Customer Service Award Limited (NCSAL), notes that the subsector scored 77.97 percent in the ranking, according to Aliyu Ilias, the company’s managing director. The […]

Cosmetics industry struggles on less than 20% capacity utilisation

Nigerian cosmetics industry is facing crisis as its capacity utilisation drops to less than 20 percent, from 40 to 50 percent a decade ago. “The capacity utilisation in the cosmetics industry is less than 20 percent, and looking at the economic environment generally, this may not improve,” said Ikpong O. Umoh, chairman of the Cosmetics […]