Managing the challenge of unruly passengers
Africa's aviation industry is entering one of the most exciting periods in its history. Rising passenger numbers, expanding route networks,...
Read moreDetailsEkelem Airhihen, an accredited mediator, has an MBA from the Lagos Business School. He is a member, ACI Airport Non-aeronautical Revenue Activities Committee; his interests are in market research, customer experience and performance measurement, negotiation, strategy and data and business analytics. He can be reached on ekyair@yahoo.com and +2348023125396 (WhatsApp only).
Africa's aviation industry is entering one of the most exciting periods in its history. Rising passenger numbers, expanding route networks,...
Read moreDetailsAs passenger traffic across Africa continues to recover and expand, airports are being challenged to evolve beyond their traditional role...
Read moreDetailsWhen people think of aviation, the image that often comes to mind is gleaming aircraft lined up on the tarmac,...
Read moreDetailsAs the global aviation industry races toward its ambitious target of achieving net-zero carbon emissions by 2050, Africa faces a...
Read moreDetailsThe fate of African aviation is being shaped not only in Lagos or Nairobi but in the tense corridors of...
Read moreDetailsOn May 31, 2026, the global aviation community marked World Cabin Crew Day, also known as International Flight Attendant Day....
Read moreDetailsThe decision by the government of Togo to grant visa-free entry to all African nationals is more than an immigration...
Read moreDetailsThe renewed Ebola outbreak in Central Africa and the recent warning by the World Health Organisation that the situation constitutes...
Read moreDetailsThe collapse of Spirit Airlines illustrates that airline failures rarely occur because of one sudden event. While rising fuel prices...
Read moreDetailsIn modern aviation, passenger experience is often associated with seamless check-in processes, efficient security screening, comfortable terminals, and on-time departures....
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