Ekelem-Airhihen

Ekelem Airhihen,  a trained mediator, chartered accountant, certified finance and IT consultant, certified in policy and public leadership, and an airport customer experience specialist, has an MBA from the Lagos Business School. He is a member, ACI Airport Non-aeronautical Revenue Activities Committee; and is certified in design and implementation of KPI for airports. He can be reached on ekyair@yahoo.com and +2348023125396 (WhatsApp only)


Contact Author

Posts

87

View all posts by EKELEM AIRHIHEN

EKELEM AIRHIHENJuly 24, 2023

When temperatures become very high as is being witnessed in many countries including Africa,  delays, bumping and uncomfortably hot
0Analyst Insight

EKELEM AIRHIHENJuly 19, 2023

Ensuring that frequency of delayed or cancelled flights is reduced is an important performance indicator which an airport should not
0Analyst Insight

EKELEM AIRHIHENJuly 10, 2023

Luggage and the airport experience are very important in air travel. The process is that each bag that travels in the hold of an
0Analyst Insight

EKELEM AIRHIHENJuly 3, 2023

There is an alternative dispute resolution (ADR) settlement of air passenger disputes coming from Spain that is expected to improve
0Analyst Insight

EKELEM AIRHIHENJune 26, 2023

The mental disposition of a traveller at an airport does begin with the visa application process. Experience with visa application
0Analyst Insight

EKELEM AIRHIHENJune 19, 2023

Airports have come under increased pressure to cut costs and make investments as they recover from the pandemic. They also have to
0Analyst Insight

EKELEM AIRHIHENJune 13, 2023

Recently some African countries have had to  contend with increases in the cost of premium motor spirit (petrol) making ground
0Analyst Insight

EKELEM AIRHIHENJune 5, 2023

Anxious passengers at an airport are common. Some of the reasons for it are: Fear of flying, fear of crowds, fear of missing
0Analyst Insight

EKELEM AIRHIHENMay 30, 2023

The test of an operations process is when such a process is robust enough to deliver value at the peak processing time. If it bursts
0Analyst Insight

EKELEM AIRHIHENMay 22, 2023

Stakeholder engagement is an avenue for negotiation that enables airports to survive and be profitable. It enables the airport to