Ekelem-Airhihen

Ekelem Airhihen,  a trained mediator, chartered accountant, certified finance and IT consultant, certified in policy and public leadership, and an airport customer experience specialist, has an MBA from the Lagos Business School. He is a member, ACI Airport Non-aeronautical Revenue Activities Committee; and is certified in design and implementation of KPI for airports. He can be reached on ekyair@yahoo.com and +2348023125396 (WhatsApp only)


The Airports Council International concluded last week their customer experience summit in Krakow, Poland. ‘Rehumanising the Airport

Equal and dignified access to air transport is covered by the United Nations Convention on the Rights of Persons with Disabilities. So

The Economist reports that passengers queued for hours at airports in Europe from Mallorca to Manchester as flights were delayed or

Covid-19 has been classified as a black swan event.  This is used to describe unexpected events with a major impact. There have been

Coming to work in Ikeja today, the first day of work following the ban on okada, came in bold relief the full picture of the impact of