Analyst Insight

The recent incident involving Japan Air jet reinstates the fact that we all win when we collaborate with each other. This is one major message that all members of the airport community should take to heart when it comes to passenger experience. It was reported that Japan Airlines flight 516 turned into a fireball after […]

As I attended the Belgian International Association of Privacy Professionals (IAPP) conference, the buzz surrounding artificial intelligence (AI) was palpable. The intersection of technological advancement and ethical considerations was a central theme, with trust and privacy emerging as the linchpins in the discourse. Reflecting on the discussions and insights from the conference, I find myself […]

Ekelem Airhihen, an accredited mediator, has an MBA from the Lagos Business School. He is a member, ACI Airport Non-aeronautical Revenue Activities Committee; his interests are in market research, customer experience and performance measurement, negotiation, strategy and data and business analytics. He can be reached on ekyair@yahoo.com and +2348023125396 (WhatsApp only).   It has been said that […]

As 2023 has just gone before our very eyes and we begin to experience the rising of 2024, I thought we should best reflect on some true life experiences that would enable us to appreciate the possibilities of making insurance work for us in Nigeria, from different perspectives.  In the mid-90s, an insurance company entered […]

The International Airport Review compiled some examples across airports where passengers were given high quality experience which left them satisfied. This is in recognition of the fact that satisfied passengers lead to growth in revenue and traffic and also increases the reputation of the airport. These were initiatives taken in 2023 by various airports across […]

Artificial intelligence, generative AI, has emerged as a game-changer, pushing the boundaries of what’s possible in data-driven innovation. As big enterprises navigate the intricate realms of digital transformation, leveraging generative AI offers a plethora of possibilities that extend beyond conventional approaches. Generative AI excels at content creation, enabling big enterprises to automate the generation of […]

Today, across the world, there are a good number of long-term insurance (Life Assurance) providers that have hit the 100 years mark, and a few going for the ‘Double Century’ mark! This means these insurance companies have sustainably provided benefits over 10 times and more to individuals that have bought long-term (5-20 years) policies from […]

In a recent article in the UK Telegraph newspaper (The golden age of airport lounges is over), Sarah Marshall stated: “According to a new report published by Which? many airport lounges fail to deliver on expectations. Of 20 British lounges secretly surveyed, none achieved higher than three stars out of five. In fact, the majority […]

Amidst the ongoing digital transformation sweeping through various industries, the significance of robust software security practices has gained unprecedented importance. In Nigeria, businesses grappling with the challenges posed by a rapidly evolving technological landscape are increasingly recognising the pivotal role that effective software security plays. This article aims to explore the nuanced relationship between software […]