Coronation Insurance Plc has unveiled its claims response platform put in place to ease the challenges experienced by customers and fast-track its response to claims arising from losses encountered by customers from vandalisms and looting activities across the country.
Coronation Insurance, formerly Wapic Insurance, in a statement signed by Mary Agha, the company secretary and filed with The Nigerian Stock Exchange, revealed that as a result of the tragic event which unfolded in Nigeria, claims response platform for real-time communication and easy sharing of loss evidence to fast-track claims processing has been put in place.
The insurer’s statement to the NSE, accessed by Business A.M., reads:
“It is with deep sadness that all of us at Coronation Insurance (formerly Wapic Insurance) have observed the recent tragic events unfolding in Nigeria. We support the right to non-violent protest, but deplore the unnecessary
loss of human lives. With sincerity we call for peaceful reconciliation, true patriotism and unity for all Nigerians.
“At this time, Coronation Insurance would like to reassure our clients and the general public that, following the recent monumental loss of human life and damage to property and assets across the nation, we have shifted to our highest gear to get our customers the most appropriate help as quickly as possible at this time of need.
“We believe that insurance companies must ensure their clients do not have to wait for assistance after a disaster occurs by proactively collating information of damage and losses as well as responding to claims with speed and precision. We are well aware that our customers are dealing with numerous difficulties at this time and the last thing they want is a painful and challenging claims process.
“We want our customers to return to their normal way of life as soon as possible and have put in place a claims response platform for real-time communication and easy sharing of loss evidence to fast-track claims processing.
“Our emergency payment methods will assist to relieve your immediate spending pressures and help you get back on your feet within the quickest period of time” the company stated.
The firm also enjoined Nigerians to collaboratively embark on rebuilding the nation as a way to reclaim all that was lost to the protest, looting and vandalism.