Analyst Insight

Story has it that when the late M. K. O. Abiola got a lucrative job in a brewery in Nigeria, as an accountant, his late father, a devout Muslim, advised him not to take up the appointment. His father believed, as a Muslim, Abiola should not work in alcohol manufacturing company. As an estate surveyor […]

The feedback from the customers about their experiences with and their expectations for the products and services of an organisation is referred to as the voice of the customer. Airports must tune in to what their customers are saying, thinking and feeling. They should then use this understanding to shape their strategic and operational decision […]

A decade ago, the influencer marketing arena was limited only to celebrities and a few dedicated bloggers. Now, it seems like we’ve seen social media influencers rise, saturate the market even to alarming possibly fraudulent proportions.   Influencer marketing is a strategy where a brand partners with a person who has a large social media […]

The Airports Council International concluded last week their customer experience summit in Krakow, Poland. ‘Rehumanising the Airport Experience’ was the theme of the global conference. The ACI Customer Experience Global Summit is the premier global event on airport experience with more than 400 senior airport executives, civil aviation authority representatives, airport specialists, and related business […]

Regardless of the global economic times we are in where companies exchange data on a massive scale, there is still the need for companies to ensure that they are doing the right thing when it comes to international transfers. It is very easy for most organisations to skip important steps when it comes to onboarding […]

In any data privacy framework, most companies use different approaches to set controls. These include policies, procedures, and at other times, they employ technical solutions. Privacy Enhancing Technologies (PETs) fall within the spectrum of technical solutions directed towards managing or mitigating data privacy risks. What are privacy-enhancing technologies?   According to the Information Commissioners’ Office […]

Equal and dignified access to air transport is covered by the United Nations Convention on the Rights of Persons with Disabilities. So persons with disabilities have the same international rights as other citizens. This applies to situations such as accessibility, and full and effective participation and inclusion in society, including freedom of movement and freedom […]

Ethical aspects of artificial intelligence (AI) remain rife and raise questions in many quarters. Yes, AI comes with attendant risks. But also presents immense opportunities for businesses and individuals alike. There must be a balance/marriage between ethics and data usage. A PwC research claims AI opens virtually limitless potential to benefit the whole of society […]