The significance of customer experience in aviation recovery

Ancillary revenue and the future of African airlines 

The Economist reports that passengers queued for hours at airports in Europe from Mallorca to Manchester as flights were delayed or cancelled. Also, in America, nearly 3000 flights were scrapped in the four days around the Memorial Day weekend in late May. This large number of unsatisfied customers, the paper suggests, are a sign that […]

Connecting privacy notices to internal company procedures

BIG DATA: Steering global governance

There is the sense of data protection and the importance of privacy notices. In this week’s article, I start with a live scenario which involves a Nigerian human resource company that collects large amounts of CVs, allows clients access these CVs based on contractual obligation and most importantly, it claims that it helps candidates apply […]